Return & Refund Policy — Be Like Maddie

Last Updated: September 23, 2026

Be like Maddie: if it's not right, make it right. Changed your mind? No drama — here's exactly how returns work.

1. 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition you received it — unworn and unused;
• With all tags attached; and
• In its original packaging.

You'll also need your receipt or proof of purchase.

2. How to Start a Return

To start a return, email us at BeLikeMaddie@gmail.com with your order number and the reason for the return.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Please don't send anything back before we've approved your return — items sent to us without a prior approved return request cannot be accepted.

You can reach us with any return question at BeLikeMaddie@gmail.com. That's the only inbox we check, and we actually read it.

3. Damages & Issues

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us at BeLikeMaddie@gmail.com immediately so we can evaluate the issue and make it right. We may ask for a photo of the item to help us sort things out faster.

4. Exceptions: Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants);
• Custom or personalized products (such as special orders);
• Personal care goods (such as beauty products);
• Hazardous materials, flammable liquids, or gases;
• Sale items; and
• Gift cards.

Not sure whether your item qualifies? Just ask — email BeLikeMaddie@gmail.com.

5. Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate purchase for the new item.

6. European Union: 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

7. Refunds

Once we've received and inspected your return, we'll notify you and let you know whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at BeLikeMaddie@gmail.com.

Return shipping costs are your responsibility, unless the return is due to our error (for example, a wrong, defective, or damaged item) — in that case, we'll cover it.

8. Contact Us

Questions about a return or refund? Email is the way.

Reach us any time at BeLikeMaddie@gmail.com. We read every message and will get back to you as soon as we can.